Delivery and Returns

1. Shipping policy

1.1 Scope

This shipping policy applies to orders placed on the website www.natizia.ch.

It defines the terms and conditions regarding the preparation, shipping, delivery, and collection of orders placed on the site. Orders are delivered exclusively within Switzerland, according to the terms and rates indicated in this policy.
By placing an order on www.natizia.ch, any individual or legal entity, hereinafter referred to as "the Customer", acknowledges having read and accepted this shipping policy.

1.2 Delivery and transport

Orders are delivered to the address provided by the Customer during the ordering process. Upon receipt of payment, orders are prepared and shipped by Natizia on business days, as quickly as possible. Two delivery methods are offered:

Economy Delivery – Swiss Post

Economy shipments are sent via Swiss Post, using PostPac Economy. The delivery time is generally 3 to 5 business days after shipment.

Shipping costs are calculated based on the weight of the package:

Order weight           Delivery rate

Up to 2 kg                             CHF 9.00

Between 2-10 kg                        CHF 12.50

Between 10-30 kg                    CHF 21.00

Economy delivery is free for orders of CHF 90.00 or more. The express delivery option remains charged at the current rate, even for orders of CHF 90.00 or more.

Express Delivery – Planzer

For faster delivery, the customer may choose the Express option, provided by Planzer. The delivery time is generally 1 to 2 business days after shipment.

Express delivery costs are calculated based on the weight of the package:

Order weight          Delivery rate

Up to 2 kg                          CHF 11.00Between 2-10 kg                       CHF 14.50

Between 10-30 kg                     CHF 23.50

PLEASE NOTE: Natizia does not deliver to P.O. boxes.

In the event of a package being returned due to it not being collected within the allotted time, or due to an incomplete or incorrect address provided during the order, the package may be:

  • Reshipped to the customer for a flat fee of CHF 15.00
  • or reshipped with a new order, subject to the applicable delivery fees.

COLLECTION AT THE LAB-BOUTIQUE: It is also possible to collect your order for free directly from Natizia. When the order is ready, the customer will receive an email notification containing a link allowing them to directly select an appointment for collecting their order.

Upon collection, a form of identification and the order confirmation may be requested.

In the event of a missed appointment, the customer may book a new appointment via the link received in their notification. If the order is not collected within 14 calendar days of the initially scheduled and missed appointment, the order will be automatically cancelled. The amount for the ordered products will then be refunded using the same payment method used during the order, after deducting any costs incurred by Natizia in connection with the cancellation or processing of the order.

2. Return and refund policy

2.1 Scope

This return and refund policy applies to orders placed on the website www.natizia.ch.

It defines the conditions applicable to the return, exchange, and refund of products ordered online. By placing an order on www.natizia.ch, any individual or legal entity, hereinafter referred to as "the Customer," acknowledges having read this policy and accepts it.

Returns and refunds are subject to the conditions described in this policy.

2.2 Returns

Any request for a return or exchange must be made by email to hello@natizia.ch within 14 calendar days of receipt of the order, indicating the relevant order number.

Upon acceptance of the request, Natizia will provide the customer with a return label to send the package back. Return costs are borne by the customer and amount to CHF 9.00, which will be deducted from the refund.

To be accepted, the product must be intact, unused, and complete, in its original packaging. For hygiene reasons, opened or used products cannot be returned.

2.3 Refunds

Upon receipt and verification of the return, the amount of the returned items is refunded via the same payment method used for the order, after deduction of the CHF 9.00 return fee.

In the event of an error by Natizia

If the return or exchange is due to an error by Natizia (item sent by mistake, defective item, etc.), the return costs are covered by Natizia. In the event of an exchange, the shipping costs for the new item are also free of charge.

3. Applicable law and jurisdiction

The applicable law is Swiss law, and any dispute will be handled by the District Court of Yverdon-les-Bains.

4. Legal Notice

www.natizia.ch is governed by the company:

Name: NATIZIA SWISS Sàrl
Address: Avenue de Grandson 48, 1400 Yverdon-les-Bains - Switzerland
Phone: +41 78 834 82 06
E-mail: hello@natizia.ch
UID number: CHE-460.537.748

Last update: September 18, 2026